Customer Care
Returns & Exchanges
If something is not right, here is how we put it right.
Last updated 15 September 2026
Return window
You may return unworn stocked items in their original condition, with tags attached, within 30 days of delivery.
Made-to-measure
Garments cut to your measurements cannot be returned for change of mind, as they are made for you alone. If the fit is not right, contact us — we will work with you on alterations. This does not affect your rights if an item is faulty or not as described.
How to start a return
Contact us with your order number and the items you wish to return, and we will send return instructions.
Refunds
Once we receive and inspect your return we issue a refund to your original payment method. Your bank may take a few working days to show it.
Exchanges
For a different size or colour, the quickest route is to return the original for a refund and place a new order, so your replacement is not held up waiting on the return.
Faulty items
If an item arrives faulty or is not what you ordered, tell us and we will arrange a replacement or full refund, including postage, at no cost to you.